Start with a business problem. Find a useful application.
AI is most useful when it improves a specific task or process. Before choosing another tool, it helps to understand where your team spends time, where work gets delayed, and what a better outcome would look like.
Top 20 Solutions helps small businesses evaluate AI opportunities with that practical starting point. The goal is a useful improvement that your team can understand, measure, and manage.
From idea to a focused pilot
- Opportunity assessment: identify repetitive work, information bottlenecks, and candidate workflows.
- Tool evaluation: compare business fit, access needs, data handling, and integration requirements.
- AI policies and employee guidance: establish which information can be used and when human review is required.
- Workflow design: clarify where AI assists people and where a person remains responsible for the decision.
- Pilot planning: define a narrow use case, a baseline, success measures, and a review point.
- Adoption support: help teams understand the workflow and refine it based on actual use.
Useful places to begin
Internal knowledge
Explore ways to help employees find, summarize, and work with approved business information.
Discuss your workflowEveryday communication
Evaluate drafting and summarization tasks with clear review expectations and appropriate data boundaries.
Talk through an ideaRoutine processes
Look at handoffs, repetitive administrative work, and opportunities to reduce avoidable effort.
Explore a pilotKeep security in the conversation
AI adoption raises questions about confidential information, access, accuracy, and accountability. Our security leadership perspective helps keep those questions part of the plan from the beginning.
Find one useful place to start with AI.
Tell us what your business is working toward—and what’s getting in the way.